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VASCO Supported
Terms & Conditions

Company Information

Registered Name
Kilo Solutions Limited

Registration number

Registered Address
International House, 24 Holborn Viaduct, London, EC1A 2BN

1.1 Why you should read them

Please read these terms and conditions carefully and make sure you understand them. They set out the obligations (the 'terms') between you and Kilo ('Kilo', 'we', 'us', or 'our'). The terms explain what happens once you have placed an order, how to make payment, how you and we may change or end the contract, what to do if there is a problem and other important information. The terms are only available in English.

1.2 You should retain a copy of these terms for future reference.

1.3 What these terms cover
These terms cover the provision of the events that we organise and which are available through Kilo training (the 'event').

1.4 Who we are
We are a global provider of contemporary training solutions, underpinned by a wealth of Maritime, Creative, Educational and Technological expertise.  Our head office is at International House, 36-38 Cornhill, London.  EC3V 3NG

1.5 How to contact us
You may contact us at: 

1.6 How we may contact you
If we have to contact you we will do so by writing to you at the email address you provided to us at the time you made your booking.

1.7 'Writing' is via email.

When we use the words 'writing' or 'written' in these terms, this includes emails.

2. Our contract with you

2.1  How we will accept your booking

Any description, advertisement, documentation issued by us regarding VASCO Supported and any description contained on the Kilo website or any catalogues relating to this event are issued and published for the sole purpose of giving you a general idea of the event, its content and objectives. Subject to any obvious error, the description and price of the event will be as quoted on the website at the date your booking is made. All payments under these terms shall be in UK pounds sterling.

2.2  Upon submitting a booking for a place or places on an event, whether online or by email, you will be given confirmation of our acceptance of your order via email.

2.3  A booking confirmation brings into existence a legally binding contract based on these terms between you and us.

3. Price and payment

3.1  Payment
You must purchase the event(s) by paying the appropriate fees as set out on the website and validated within the supporting invoice. Payment can be made in the following ways:

(a) online by credit or debit card using the Stripe system at the time of booking, or following the Stripe link issued on your invoice

(b) by BACS using the following details:
•    sort code 54-41-12
•    account number 50380257

3.2  An invoice for payment of the appropriate fees shall be sent to the email address you provide at the time of booking and it is your responsibility to ensure the address provided is correct.

3.3  You are required to ensure that any invoice is paid within 30 days of the date on the invoice.

3.4  Attendance at the event before we receive payment will form a legally binding contract in accordance with clause 2.3.

3.5  Non-payment
Where you do not pay the appropriate fees in accordance with this Clause 3 or Clause 6.1(b) ii)  this will constitute a breach of this contract and, without prejudice to Clause 3.6, we may refuse you and your delegates entry to the event.

3.6  We may take legal action in order to recover any outstanding fees.

3.7  Without prejudice to Clause 3.6, we may refuse or cancel future bookings where payments for an event under these terms remain outstanding.

3.8  What happens if we got the price wrong
It is always possible that, despite our best efforts, some of the events we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the event's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the event's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and cancel your place on the event.

3.9  We will pass on changes in the rate of VAT. Where VAT is payable, if the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

4. Our rights to make changes

4.1  Changes to the event
We reserve the right to change VASCO Versions and substitute trainers and consultants at our discretion.

4.2  Where Kilo is unable to deliver VASCO Supported, the parties may mutually agree an alternative date / time for delivery.

5. About the event

VASCO Supported
5.2  In advance of VASCO Supported training, both parties will make best endeavours to ensure that the agreed platform is accessible and capable of delivering/receiving the service to an acceptable standard.

5.3  Neither party shall be liable for fault or failure of the agreed platform that may occur during the delivery of the service, should it be deemed outside of their control.

6. Cancellation, transfer or postponement

6.1  You can cancel or transfer your booking in the following circumstances:
(a) where you are a consumer, you have the right to cancel within 14 days of receiving the booking confirmation (the 'cancellation period'). Where you have given consent to the event taking place within the cancellation period, you will lose your right to cancel your booking on the event

(b) you have the right to transfer to another event providing you give us at least 7 days notice; however, we cannot guarantee availability on your replacement event - where we agree to the transfer:

•    i) your original acceptance of these terms and conditions will also transfer
•    ii) if the appropriate fees for the replacement event are less than the event you originally booked, we will refund the difference in accordance with clause 6.4
•    iii) if the appropriate fees for the replacement event are more than the event you originally booked, we will send a revised invoice for payment to the address which you will provide when making the request to transfer (whether a physical address or an email address); you should pay the invoice in accordance with Clause 3.1 (a), (b) or (c)

(c) outside of the cancellation period detailed in clause 6.1 (a) you have the right to cancel your event booking up to 14 days before the date of the event and refunds will be made in accordance with clause 6.4

(d) where you or other delegates are unable to attend, substitute delegates can be accepted at no cost. You should notify the VASCO Supported Team as soon as possible by contacting us using the details provided in clause 1.6

6.2  You may only cancel your event booking in writing, via email, using the details provided in clause 1.6. When contacting us, please provide your name, address, details of the order, phone number and email address.

6.3  Your rights if we cancel an event

(a) Wherever possible, we will contact you in advance to tell you we will be cancelling an event, unless an emergency requires us to cancel the event on the day.


(b) We reserve the right to cancel or postpone events if there are insufficient delegate numbers to ensure a high quality training experience or if a trainer is ill.


(c) In the event that we cancel or postpone an event, we will offer you a place on the next available event. Alternatively, you may ask for a refund which shall be made in accordance with Clause 6.4 (b).

6.4 How we will refund you
(a) Where an event is cancelled pursuant to 6.1(a), (c) or (d) and in accordance with Clause 6.2 you shall be entitled to a refund of the fees for that event within 14 days beginning with the day on which we agree that you are entitled to a refund.

(b) Where an event is cancelled pursuant to Clause 6.3(c) we will refund your fees for the event but not any other expenses (for example; hotel or rail fares). Your refund of event fees will be paid within 14 days beginning with the day on which we agree that you are entitled to a refund.


(c) Where you transfer to a replacement event pursuant to clause 6.1(b) and the fee is less than the original event, we will refund the difference as soon as possible but in any event within 14 days beginning with the day on which we agree that you are entitled to a refund.


7. If there is a problem or you have a complaint


7.1  How to tell us about problems
If you have any questions or complaints about the booking process or an event, please contact us using the details in clause 1.5.

8. Summary of your legal rights

8.1  Whilst every effort is made to ensure that our events are relevant and topical they are not tailored or bespoke for specific businesses or individuals and therefore all warranties for fitness for purpose and all other express and implied warranties are excluded to the fullest extent lawfully permitted.

8.2  Nothing in these terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence
(b) fraud or fraudulent misrepresentation


8.3  Our liability to you shall be limited to the price you have paid for the event and, subject to Clause 8.2 and


8.4, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the contract, for:
(a) any loss of profits, sales, business, or revenue
(b) loss or corruption of data, information or software
(c) loss of business opportunity
(d) loss of anticipated savings
(e) loss of goodwill
(f) any indirect or consequential loss


9. How we may use your personal information


9.1  We will use the personal information you provide us:
(a) to deliver the event to you
(b) to process your payment for the events
(c) to give you information about any of the services we offer, but you may stop receiving this at any time by contacting us using the details provided in Clause 1.6


9.2  Your personal information will be processed in line with data protection legislation and in accordance with our privacy policy which is hereby incorporated into this Agreement. 
'Data protection legislation' means the Data Protection Act 1998, and from 25 May 2018, the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016), and any legislation which amends, extends, consolidates, re-enacts, or replaces same, including any additional legislation or regulations that may be made pursuant thereto from time to time.


9.3  Kilo attaches significant importance to the evaluation of its services. It will evaluate services following delivery based on completed evaluation forms. Kilo agrees to share the outcome of that evaluation with you. In addition, Kilo or its research contractor may approach you to carry out a further evaluation of the impact of the training at a later date.


9.4  We will only share your personal information with third parties where the law requires us to do so.

10. Other important terms

10.10  Which laws apply to this contract and where you may bring legal proceedings
(a) These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation of the contract between us (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales, or Scotland, as appropriate.
(b) We both irrevocably agree that the courts of England and Wales, or Scotland, as appropriate, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this contract or its subject matter or formation (including non-contractual disputes or claims).

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